Privacy Statement

1) Information on collecting personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following sections we will inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller of data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Berlin Tourismus & Kongress GmbH, Schöneberger Str. 15, 10963 Berlin, Germany, Phone: 030 / 25 00 23 33, Fax: 030 / 25 00 24 24, E-mail: hallo@visitBerlin.de. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 The data controller has appointed a data protection officer, who can be contacted as follows:

TÜV Rheinland i-sec GmbH
Mr. Oliver Gröger
Alboinstraße 56
12103 Berlin
datenschutz@visitBerlin.de

1.4 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the data controller). You can recognise an encrypted connection by the character string "https://" and the lock symbol in your browser line.

2) Data collection when visiting our website

During the purely informational use of our website, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (server log files). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

The visited website
Date and time accessed
Quantity of data sent in bytes
Source/link from which you reached the page
Browser used
Operating system used
IP address used (if necessary in anonymised form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f of the GDPR on the basis of our legitimate interest to improve the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are specific indications of unlawful use.

3) Making contact

Personal data is collected when you make contact with us (e.g. by contact form or e-mail). Which data is collected when you use a contact form is apparent from the contact form itself. This data is stored and used exclusively for the purpose of answering your request or for making contact, and the associated technical administration. The legal basis for the processing of data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f of the GDPR. If you make contact with a view to concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b of the GDPR. Your data will be deleted after the final processing of your request. This is the case if the circumstances indicate that the matter in question has been conclusively clarified and provided there are no legal obligations to retain the data.

4) Data processing for contract processing

In accordance with Art. 6 para. 1 lit. b of the GDPR, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract. Which data is collected can be seen from the respective input forms. We store and use the data provided by you for the purpose of processing the contract. After complete execution of the contract, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to a further use of your data or a legally permitted further use of data has been reserved on our part.

5) Use of customer data for direct advertising

5.1 Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will regularly send you information about our offers. The only data mandatory for sending the newsletter is your e-mail address. The provision of further data is voluntary and will be used to address you personally. We use the double opt-in procedure for sending the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in future by clicking on an appropriate link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a of the GDPR. When you register for the newsletter, we store the date, the website used for registration and the time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The data collected by us when you register for the newsletter is used exclusively for the purpose of advertising in the newsletter. You can unsubscribe from the newsletter at any time by clicking on the link provided in the newsletter or by sending a message to news@visitberlin.de. Your data will then be stored on a separate server. Your data will then be noted on an unsubscriber list and you will no longer receive this newsletter in the future. In the event of a cancellation request, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

5.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you e-mail offers for similar goods or services to those you have already purchased from our range. In accordance with § 7 para. 3 of the Unfair Competition Act (UWG), we do not need to obtain your separate consent for this. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f of the GDPR. If you have initially objected to the use of your e-mail address for this purpose, no e-mails will be sent by us. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with future effect by notifying the data controller named at the beginning. In this case, you will only be charged transmission costs according to the base rates. After receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.

5.3 Newsletter dispatch via Optimizely GmbH

Our e-mail newsletters are sent via the technical service provider Optimizely GmbH, Wallstraße 59, 10179 Berlin ("Optimizely"), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 para. 1 lit. f of the GDPR and serves our legitimate interest in using an effective advertising, secure and user-friendly newsletter system. The data you enter for the purpose of receiving the newsletter (e.g. e-mail address) is stored on Optimizely's servers in the EU.

Optimizely uses this information to send and statistically evaluate the newsletter on our behalf. For the evaluation, the e-mails sent contain web beacons or tracking pixels, which are single-pixel image files that are stored on our website or web content of the e-mail. This makes it possible to determine whether a newsletter message has been opened. Through tracking, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). The data is only collected pseudonymously and is not linked to your other personal data. A direct reference to an individual person is excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

If you wish to object to data analysis for personalised evaluation purposes, you can do so within the e-mail sent to you. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

We have concluded an order processing agreement with Optimizely, with which we oblige Optimizely to protect our customers' data and not to pass it on to third parties.

You can view Optimizely's privacy policy here: https://www.optimizely.com/de/legal/datenschutz/

6) Data processing for order processing

6.1 This website uses a booking widget of the TOMAS® reservation system of my.IRS GmbH, Augsburger Str. 43, 82110 Germering. We hereby offer you the opportunity to order and purchase tourist products and services online as part of online sales. Your personal data will be collected when you place an order and make a purchase. Your personal data will be passed on to the TOMAS® reservation system exclusively for the purpose of processing the online order in accordance with Art. 6 para. 1 lit. b GDPR.

6.2 In order to process your order, we work together with the service provider(s) listed below, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information. The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the framework of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will inform you explicitly about this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b of the GDPR.

6.3 Use of payment service providers (payment services):

Nexi Germany GmbH: If you choose to pay by credit card using Nexi Germany GmbH, payment will be processed via Nexi, to whom we pass on the information you provided during the ordering process, together with information about your order, in accordance with Art. 6 para. 1 lit. b of the GDPR. Your data will be passed on solely for the purpose of processing payment with the payment service provider and only to the extent necessary. For more information on Nexi's privacy provisions, see https://www.nexi.de/de/legal-footer/datenschutzerklaerung.
PayPal (Europe) S.a.r.l. et Cie, S.C.A.: If you pay via PayPal, credit card via PayPal, direct debit via PayPal or purchase on account/installments via PayPal, we pass on your payment data to PayPal ... [Text truncated for brevity]